My bookie casino game error11/16/2023 ![]() Response 1 (3/12/21) - They said they were doing a random routine check on my account for my own security and that this is common so I got nothing to worry about and followed up saying I would be able to access my account in 24-48 hours. Three days pass and I try to log in, the same message appears, and I call customer service again (3/15/21) and the second rep tells me, "Oh we're doing an investigation on your accounts gameplay and a representative will contact you when the investigation is complete via email."Īt this time, I began to worry because I had received two different responses that don't relate to one another: So I said okay I understood that it was not going to be a problem. He then followed up by saying I would be able to access my account in 24-48 hours. The first time I spoke with a customer service rep, he told me that they were doing a random routine check on my account for my own security and that this is common so I got nothing to worry about. ![]() On March 11th, Mybookie disabled my account for "security reasons" as stated in the error message when attempting to log in. My complaint is regarding the sportsbook Mybookie and their false accusation of me violating their terms and conditions leading to them wrongfully closing my account with $116,600 in there.
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